Terms and Conditions

Last Updated: December 23, 2025

These Terms and Conditions (“Terms”) govern access to and use of the Customs-Co LLC website and services. By using the website, you confirm that you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the website.

For the purposes of these Terms, “Services” refers to the consultation and business-related services provided by Customs-Co LLC through our website or through direct communication.

1. Acceptance of Terms

By accessing or using the website or engaging with our Services, you agree to comply with and be bound by these Terms and our Privacy Policy. Use of our Services also constitutes acceptance of our Privacy Policy, which describes how client information is collected, used, and protected. If you disagree, please discontinue use of the website immediately.

2. Use of the Website

You may use our website only for lawful purposes. You agree not to:

• Engage in illegal activities
• Transmit harmful or malicious content, including viruses or malware
• Attempt to gain unauthorized access to our systems or another user’s data
• Interfere with the functionality, performance, or security of the website

We reserve the right to suspend or terminate a user’s website access for any violation of these rules. We strive to maintain website accessibility. Users may report any access issues to 

info@customs-co.com

3. Intellectual Property

All website content—including text, images, graphics, logos, and software—is the property of Customs-Co LLC and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from Customs-Co LLC.

4. Payment Terms

4.1 Payment Methods

Customs-Co LLC does not process payments directly through the website. Payments are made only after an invoice is issued by Customs-Co LLC.

Accepted methods:

• Zelle
• PayPal (invoice-based payment only)
• Venmo
• Bank transfer (if applicable)

We do not collect or store any credit card information on our website.

4.2 All payments must be made in USD (U.S. Dollars)
For international clients, the final amount charged may vary based on:

• exchange rates applied by the client’s bank or payment provider
• conversion fees charged by Zelle, PayPal, Venmo, or the client’s financial institution

Customs-Co LLC is not responsible for currency conversion costs imposed by third-party payment providers

4.3 Verification of Payment Instructions

Clients are responsible for verifying the authenticity of payment instructions received via email.
If you are uncertain about an invoice or payment request, contact us immediately at info@customs-co.com before sending any funds.

4.4 Payment Confirmation

A payment is considered complete once Customs-Co LLC receives confirmation from the applicable payment service. If you do not receive payment confirmation from us within 24 hours of submitting payment, please get in touch with us.

4.5 Payment Disputes

Any disputes relating to payments must be submitted to info@customs-co.com. Customs-Co LLC is not responsible for delays, errors, or issues caused by third-party payment platforms.

5. Service Cancellation & Refund Policy

5.1 Eligibility

If you decide that you no longer need a service before any information, advisory work, or deliverables have been provided, you may request a refund.

5.2 Refund Request Process

To request a refund, email info@customs-co.com and include:

• Reason for the refund
• Proof of payment (receipt or transaction ID)
• Any information needed to assist in processing

Approved refunds will be issued via the same payment method used originally, unless otherwise agreed.

Refunds are processed within 7–10 business days.

Refund requests must be made within 14 days of the purchase date.

5.3 Non-Refundable Services

Refunds will not be provided if:

• Work has already begun, and service deliverables or information have already been provided
• Services were satisfactorily completed according to the agreement
• The client has used or relied on the delivered service
• Exclusions were communicated at the time of purchase

5.4 Exchanges

Customs-Co LLC does not offer automatic exchanges; however, clients may request to apply the value of an unused or refundable service toward a different service, subject to approval.
Any exchange request must be discussed and agreed upon in writing by contacting info@customs-co.com.
Eligibility will depend on the status of the original service (for example, whether any work has begun or deliverables have been provided).

6. Disclaimer for Online Payments

Third-party platforms process payments made through Zelle, PayPal, Venmo, or bank transfer. Customs-Co LLC is not responsible for any issues arising from:

• Delays
• Platform downtime
• Transaction errors
• Payment service terms and fees

Use of third-party payment services indicates acceptance of their respective terms.

7. Disclaimer of Warranties 

The website and all Services are provided “as is” and “as available”.  All information provided by Customs-Co LLC—whether on the website or through consultations—is supplied without warranties of any kind and is subject to change without notice.

To the fullest extent permitted by law, Customs-Co LLC disclaims all warranties, express or implied, including but not limited to accuracy, reliability, completeness, timeliness, applicability to any specific case, or fitness for a particular purpose.

Use of the website and Services is at your sole risk.

8. Limitation of Liability

To the fullest extent permitted by law, Customs-Co LLC’s total liability for any claim arising from website use or services is limited to the amount paid by the Client for the specific service in question.

We are not liable for:

• Indirect, incidental, or consequential damages
• Business interruption
• Loss of profit
• Loss of data
• Errors caused by third-party services or technical issues

We do not guarantee uninterrupted website availability.

9. Force Majeure

Customs-Co LLC is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, cyberattacks, pandemics, or system failures.

10. Indemnity

The user agrees to indemnify and hold harmless Customs-Co LLC and its representatives from any claims, losses, liabilities, or expenses arising from:

• Misuse of the website
• Violation of these Terms
• Use of third-party payment services

10.1. The Client is responsible for ensuring that all information, documents, and data provided to Customs-Co LLC are accurate, complete, and up to date. Customs-Co LLC is not responsible for errors or consequences arising from inaccurate or incomplete client-provided information.

11. International Use

The website is intended for users within the United States. Users accessing the site outside the U.S. are responsible for compliance with local laws. Customs-Co LLC may restrict services in jurisdictions where legal limitations apply.

12. Severability

If any provision of these Terms is found invalid or unenforceable, the remainder will continue in full force and effect.

13. Service Scope and Limitations

Customs-Co LLC provides advisory and consultation services only. Clients remain solely responsible for compliance with all applicable U.S. Customs laws and regulations, including their obligations as Importer of Record under 19 U.S.C. §1484. Clients are solely responsible for compliance with any applicable U.S. export control laws, including obtaining any required export authorizations. Our Services do not constitute legal advice, do not create an attorney–client relationship, and do not include customs brokerage functions such as filing customs entries, transmitting data to CBP, communicating with CBP on behalf of clients, or acting as the Importer of Record. All final compliance determinations and responsibilities remain with the Client.

Specific service engagements may be governed by separate written agreements or email confirmations outlining scope, fees, and deliverables.

14. Termination of Services

Customs-Co LLC reserves the right to refuse, suspend, or terminate the provision of Services at any time if the Client violates these Terms, provides false or misleading information, engages in abusive behavior, or presents unreasonable compliance or operational risk.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nevada.

Jurisdiction & Venue

All disputes will be resolved in the state or federal courts located in Las Vegas, Nevada.

Class Action Waiver

You agree that disputes will be resolved individually and waive any right to participate in a class action.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will appear on this page and take effect upon posting. Continued use of the website indicates acceptance of the updated Terms.

17. Authorization Letter Requirement

Certain advisory, communication, or coordination services provided by Customs-Co LLC may require a signed Authorization Letter from the Client. This Authorization Letter outlines the permitted scope of work, limitations of authority, and responsibilities of both parties. Customs-Co LLC will not communicate with suppliers, freight forwarders, or customs brokers on behalf of the Client unless the Client has executed the required Authorization Letter. The Authorization Letter operates in conjunction with these Terms and Conditions and forms part of the overall agreement between the parties.

18. Customer Support

If you have any questions about these Terms, refunds, payments, or anything related to our services, we’re always happy to help.
📧 info@customs-co.com
We typically reply within 1–2 business days.