Service Cancellation & Refund Policy
Customs-Co LLC is committed to providing high-quality customs compliance advisory services. If you decide that you no longer need a service before any information, advisory work, or deliverables have been provided, you may request a refund in accordance with the terms below.
- Refund Request Process
To request a refund, please email info@customs-co.com and include:
- The reason for your request
- Proof of payment (receipt or transaction ID)
- Any additional details needed to help process your request
Refunds are issued to the original payment method used (Zelle, Venmo, PayPal invoice, or bank transfer).
Refunds are typically processed within 7–10 business days.
Refund requests must be submitted within 14 days of the purchase date.
- Non-Refundable Services
Refunds cannot be issued if:
- Work on the service has already begun
- Advisory information, deliverables, or analysis have been provided
- The service was completed as agreed
- You have already used or relied on the service
- Exclusions were clearly communicated at the time of purchase
- Service Cancellation
Clients may request cancellation of a service at any time by emailing info@customs-co.com.
Cancellation does not guarantee a refund. Refund eligibility is determined according to the criteria above.
- Payment Methods
Customs-Co LLC does not accept payments directly through the website.
Payments are made only after an invoice is issued, using:
- Zelle
- Venmo
- PayPal (invoice-based payments only)
- Bank transfer
Customs-Co LLC does not store or collect any credit card or banking information.
If you are unsure about the authenticity of a payment request or invoice, please contact us immediately.
- Additional Information
By requesting a refund or cancellation, you acknowledge and agree to the terms outlined in our Terms & Conditions and Privacy Policy.
- Contact
If you have any questions or would like to request a refund, please feel free to reach out to us at info@customs-co.com.
We’re happy to help and typically reply within 1–2 business days.